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e-resume.net
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Entry Level / Mid Level
/ Executive
$119
$155
$245
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The Los Angeles Times ranked this
company "Best of the Bunch" among its internet
competitors. Really? Not by our measurement, which takes into
account the element of "customer service." On the positive
side, they've got a team approach to writing (they've got
grammarians on staff) and exclusive partnerships
with the likes of the American Management Association,
CareerBuilder.com, Military.com, and colleges throughout the
nation. Still, we think a company eager to take your
hard-earned money should be just as eager to respond to email
inquiries regarding that hard-earned. Call us crazy.
How It Works:
Place your secure order on their web site and include a
synopsis of your work history, or attach a copy of
.jpg "Visit... e-resume.net") your current resume. Include a good time to call. You'll be assigned a
contact person who will conduct a telephone
interview--gathering more background info, identifying your
strengths and exploring the best marketing approach for your
qualifications. A team of writers goes to work. You'll
receive a draft of the resume for your approval--suggest any
changes until you're happy with the end product. You'll
receive your final resume via email, as well as 20 hard
copies on high quality cotton bond paper sent via Priority
Mail.
Here's What We Liked:
-
All writers have real-world business
backgrounds. Each is certified and works
in-house in a team environment, meaning more than one
professional has his hand in the creation of your
resume. They believe this leads to better quality
control. That seems a reasonable conclusion.
- Pricing is fair and up-front. To craft a resume
for an entry level position is $119.00. A mid-career
business professional will pay $155.00. Senior and
C-Level professionals will pay $245.00. A cover letter is a
flat $50.00. All pricing is spelled out and easy to find on
the web site.
- Resume via email and hardcopy is a nice
touch. Not everyone has access to quality paper and a
printer. Company provides 20 copies on cotton bond resume
paper via Priority Mail.
- Adequate number of sample resumes are made
available on the web site to give you an idea of quality of
writing you can expect. We liked what we saw.
- Happiness Guarantee. They're fond of saying,
"our work doesn't stop until you say so." In other words,
they guarantee your happiness with the resume. Until you're
happy, they continue working.
Here's What We Didn't Like:
- Happiness or not, some sort of quantitative guarantee
might have been nice. Something like, say, "guaranteed
interviews in 30 days." But I suppose we're a bit
spoiled by exactly such guarantees at Resume Corner and ResumeWriters.com.
- Three email inquiries we've sent the company, over
a period of two months and employing three different email
addresses, have each been summarily ignored. One was
automatically bounced back to us with the notation, "likely
spam."
- Spam?
- We're not the only ones having trouble communicating
with this company. The Better Business Bureau has been
trying to get a response from them regarding customer
complaints... for three years.
e-resume.net - Review Summary:
In summary, we get it that the LA Times smiled
favorably on this company (least you forget, the company likes
to highlight that fact on every piece of marketing).
Presumably, the Times got through the spam filter, or
simply never tried to get an email response from the
company. While the team approach is nice and
the quality of resumes is fine, customer service is a
goose egg. Either ResumeWriters.com or CareersPlusResumes.com would
seem a superior bet -- great products with attentive
customer service.
Still, if you must...
Go to e-resume.net 
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